Cloud Server - Not Connecting

Basic / Standard Reef Angel hardware

Posts: 15
Joined: Fri Jan 01, 2016 2:58 pm
PostPosted: Sat Oct 21, 2017 11:37 am
Are there issues with the cloud server? My iPhone app won’t connect to the Cloud Server. The credentials are correct. When I use my Pc to log into my account, everything is fine. Just the phone app. The phone app can download labels from the portal. Thanks for any help.

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sat Oct 21, 2017 12:48 pm
use your browser.
Uapp
Bookmark to your home screen
Roberto.

Posts: 15
Joined: Fri Jan 01, 2016 2:58 pm
PostPosted: Sun Oct 22, 2017 5:22 am
Thanks for pointing out the web app. That has the opposite problem...the cloud server connects right away, but nothing else updates. Seems like the web app isn’t connecting to the reef angel itself. I’ve rebooted the RA. Could it be the WiFi attachment malfunctioning?

The WAN IP is correct.

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sun Oct 22, 2017 9:55 am
when setting up the Uapp, you have to enter only the cloud server credentials and leave IP address and port set to blank. You may now need to delete the profile and create a new one to make sure that they are blank. I think just deleting the numbers may not work.
How is that you are connecting from PC? It is the same web app.
Roberto.

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sun Oct 22, 2017 9:57 am
Hold on. I just read your post again. Is this on RA+ or RA*?
If RA+, do you have the cloud WiFi attachment or the regular WiFi attachment?
Roberto.

Posts: 15
Joined: Fri Jan 01, 2016 2:58 pm
PostPosted: Sun Oct 22, 2017 12:19 pm
I have the RA+. I think it’s the regular WiFi attachment. This has all been working fine until yesterday. Has something changed?

Was I not using the cloud server before?

Sorry, I’m not familiar with this part of the RA.

Posts: 15
Joined: Fri Jan 01, 2016 2:58 pm
PostPosted: Sun Oct 22, 2017 12:27 pm
Just figured it out. I accidentally entered my forum credentials in the cloud server section yesterday. I cleared them out right away, but I needed to delete and start over. Working like normal now. Thanks!

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