Reef Angel Forum

That means your port forwarding is probably not correct.
Check port 2000 here:
https://www.yougetsignal.com/tools/open-ports/
http://canyouseeme.org/
If it says open, your port forwarding is working.

It said it is closed. So I’ll go back through everything and do it again. Is port 2000 the normal one used?

ok let me start out by saying thank yo for your help, and I'm sorry to be such a pain. I have went through everything again, and still showing the port 2000 is closed. the only place i could be messing up is the ports this is what i put.
public UDP Ports: 2000
public TCP Ports: 2000
Private IP Address: 10.0.1.2
private UDP Ports: 2000
Private TCP Ports: 2000

Are you sure you don't have another router from your internet provider?

100% sure I have a Apple AirPort Extreme router with a Motorola surfboard modem. That is everything other than the wire going to it.

http://forum.reefangel.com/download/file.php?id=343
This attachment you sent shows your wifi attachment using ip address 192.168.0.101 and not 10.1.0.2.

Ok now we are getting somewhere. I screen shared with apple i had one thing wrong with the port forwarding. now when i check it says port 2000 is open. When I go to the portal now this is what it shows
Reef Angel wifi address:
My reefangel id: Swampfox
Connection Status:Unreachable Address

Last Update:
1/11/2018, 3:33:00 AM
Displaying data from:
Webbanner database

I also went to the RA app and it says Cloud Server Connecting but it never connects. So i cannot get anything on the portal nor the app. I checked just to verify that the wifi attachment was connected and it is no blue lights, and the green light is blinking. what is the next thing i need to do to get everything working? Thank you

Reserve the IP first by inside your Apple router. You have to know the mac address of the wifi attachment to be able to make a reservation. Then go to the bottom of the same screen in the router software and make a new entry and set the ports to whatever IP you reserved for the wifi module.
I have the same router. It will reboot the Apple router when you are done. Go to the Apple site if you are not sure how to do this. They have very good instructions , you just have to find them

Missed your last post. Is it working now?

yes/no the port forwarding is working at lest the port is open, but I cannot connect to RA app nor the portal. The portal says Connection Status Unreachable Address.

Update the RA app I can control but it never fully connects to the cloud server. It just connecting beside cloud server. I can change things in the main box, but the first time it says Reef Controller Timed out when I press it again it changes from on, off, or auto. The portal still says connection status unreachable address. So there is progress being made lol.

Here is what I’m seeing when I click the portal.

Click on portal settings and you can set alerts.

This is what I get when I try get.

There may be a bug in the portal. Let me double check.
Your wifi address should be showing there.

No, I don't think there is a bug.
I think it is because you bought an old piece of equipment that needs to be updated.
You have to update it following this thread: http://forum.reefangel.com/viewtopic.php?f=3&t=4601

Also, make sure you did not enable the portal key on your portal settings. Better to not induce more things that can make this not work.

My bad.
I should have checked this before posting.
Your wifi attachment is actually working fine and updated.
The server is getting data.
It is not updating it because you probably enabled the portal key and your code doesn't have it.
Thus, it is simply disregarding it.
Make sure to not enable the portal key on your portal settings.

Well thank you for help everything is up and going finally.

Hello im back at this again going to try to get this RA+ controller hooked up to the app and the portal. I just opened the RA wifi Utility and I keep getting the **ERROR-please disconnect and reconnect the RA wifi attachment. The wifi plug in is flashing green. any ideas? I am on a MacBook Pro.