RA app help

Basic / Standard Reef Angel hardware
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Swampfox
Posts: 50
Joined: Mon Dec 18, 2017 7:42 pm

RA app help

Post by Swampfox »

I haven’t been able in the past several days been able to use the RA app to control or check the status of my aquarium. I was able to use it just fine, but not sure why I can’t now. I keep getting unable to process controller data. Please help thank you
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: RA app help

Post by rimai »

Did your ip address change?
Roberto.
Swampfox
Posts: 50
Joined: Mon Dec 18, 2017 7:42 pm

Re: RA app help

Post by Swampfox »

It should not of have it is still sending info to portal
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: RA app help

Post by rimai »

That doesn't mean your ip address have not changed.
Roberto.
Swampfox
Posts: 50
Joined: Mon Dec 18, 2017 7:42 pm

Re: RA app help

Post by Swampfox »

How would it change? also how do I find out?
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: RA app help

Post by rimai »

Your router did it.
Check on the router list of connected devices.
If the wifi attachment hasn't changed, you are probably using the external ip address that is controlled by your internet provider.
You can choose to get a static ip address. Call them to see how much more it would be. Or try one of the DDNS services available out there.
Roberto.
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