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Re: RA+ to RA*

Posted: Wed Mar 21, 2018 10:51 am
by riggeek
Next question is on the RA+ thru the portal. I could have the system send email for problems ie alarm ext.
how do set this up now.

Is the old system now off line for me or is it still used?

thanks

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 10:55 am
by rimai
Still the same

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 11:35 am
by riggeek
When i try to cal the water level expansion it only show a value of 0.
Same when I try to call the salinity it shows 0.

they both go thru the usb hub

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 1:03 pm
by riggeek
I think i got this figure out the dimming expansion seems to cause the problem when plugged into the hub.

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 1:40 pm
by riggeek
Every seems to be working thru the Uapp.

But portal still shows Connection Status: Unreachable Address

Is there still something to set up there?

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 2:26 pm
by rimai
I would use only uapp since it is cloud connected.
If you want to use the portal, you will need to setup port forwarding on your router

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 3:08 pm
by riggeek
Does the Uapp have a way to do the portal setting to forward the alarms to email?

Also the display seems to go to sleep and does not want to wake up is the some way to wake it up besides cycling power?

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 3:22 pm
by rimai
Just set up the alerts in the portal.
It will work.
Your controller sends data to the portal every 5 minutes.
That's what populates the charts and banners and also triggers the email alerts.
This is independent of the portal being able to connect to your controller or not.
Traffic only gets blocked by your router when the portal tries to access the controller, but it does allow for your controller to send data to portal just fine.

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 3:46 pm
by riggeek
When I set the alerts in the portal. it acts like it is going to take them, but they never show up in the list. Any Ideas?

Re: RA+ to RA*

Posted: Wed Mar 21, 2018 3:51 pm
by rimai
I was able to add one.
Do you see the one I created for you?
Can you try again and make sure you don't use < or > signs anywhere in the name or description.
It may get confused.
If it still doesn't work, try another browser.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 12:09 am
by riggeek
I had a problem with buss faults all night. So now i have the only things plugged into the controller are the relay box, and the water level sensor. I redone the code removed the salinity sensor. and uploaded it. I have remove the usb hub, and the salinity sensor.

I have tried 2 different computers, and 2 different web browser to add info to the portal. it still does not show up on my end. I did see the test one you made, but after i tried to load one more they disappeared. when the buss fault happened in the night i did to a alarm thou.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 3:41 am
by riggeek
The Buss fault made it about 2 hours and came back.
it came back on again after about 4 hours.
I swapped usb cables for the relay and water level. They are Plugged straight into the RA*.
touch screen was unresponsive, and the led light on the RA* was blinking red/green. Was able to do a reboot from the Uapp. I leave in a few days and really need to get this figured out.


This time the screen would had went to sleep and would not turn on. Is there a way to get the screen to turn back on short of a power cycle?

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 8:07 am
by rimai
Just as curiosity. Can you unplug the USB cable of the relay box and power it without being connected to RA?
What color is the logo?

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 8:19 am
by riggeek
Turned off the power switch on the relay box.
unplugged the usb from the relay box on the relay box side.
Turned the power on on the relay box.
the Angel logo was blink on and off with a white color.

When it does this it also seems to lock me out of the touch screen. but can reboot from the Uapp.

I still cannot update the portal email alarms as well. In the box that says notifications it just has a spinning icon but nothing ever shows up.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 9:58 am
by rimai
Ok, I think you got the wrong relay box.
Some of the boxes that we shipped out were mistakenly shipped with the RANet module inside.
So, I can offer you a RANet radio so you can use this relay box wirelessly or I can swap out yours for a regular box.
PM me for details.
I'll pm you a screenshot of what I get for alerts.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 10:19 am
by riggeek
Here is what I see.
Capture 1.PNG
Capture 1.PNG (5.11 KiB) Viewed 10911 times

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 10:38 am
by rimai
Are you getting emails though?
I see it sent an email about 30 minutes ago for salinity less than 32

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 11:41 am
by riggeek
I am getting emails. So they are active, I just can not see them.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 12:20 pm
by rimai
Weird. Did you also try another browser?

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 12:25 pm
by riggeek
Tried chrome, and Internet Explorer, on 2 different computers

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 12:32 pm
by riggeek
Did you do something from your end? It just started working i can see the alarms now.

Tried to add one and now it is not letting me see them again

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 3:50 pm
by rimai
Yes.
I deleted the extra space you placed on one of the alert names.
I think for some reason it doesn't like the space at the end of the alert names. The last character cannot be a space.
I edited the name on the one you just entered again.
Can you see if you can get them to show up now?

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 5:09 pm
by riggeek
They are showing up now.
Am I ok to try and edit and add now?

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 5:18 pm
by rimai
just make sure you don't add a space at the end of the name as you did before.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 8:51 pm
by riggeek
It did it again. I got to add the alarm one. then tried to add one more for low temp and did it again. I do not think I had a space there. Could it be the < or > signs?
Maybe delete all of them for me and I will start again.

Re: RA+ to RA*

Posted: Thu Mar 22, 2018 8:53 pm
by rimai
It's putting a space at the end of the name somehow.
I removed it again.

Re: RA+ to RA*

Posted: Sun Mar 25, 2018 10:30 am
by riggeek
Getting bus lock errors again. I have had 3 in the last 24 hours.
I have checked all the usb connectors,
I have remove all the expansion modules,
I have remove the USB expansion hub.
It is just the RA*, and the relay box. the relay box is plugged strait into the RA*

I also seen it do a random reboot on its own.

Any thoughts?

Re: RA+ to RA*

Posted: Sun Mar 25, 2018 10:44 am
by rimai
Ok, so there is some noise coming in from somewhere.
I did get your PM.
Let me send you a radio and another usb cable for you to try.