Reef angel star

Basic / Standard Reef Angel hardware

Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm
PostPosted: Thu Mar 22, 2018 9:26 pm
Excellent customer service
Last edited by bkc6868 on Fri Apr 06, 2018 8:55 pm, edited 1 time in total.
Image

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Thu Mar 22, 2018 9:42 pm
I think we may have found out what happened.
If you unplug the usb cable from the relay box to the controller and power cycle the relay box, what color is your logo?
Roberto.

Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm
PostPosted: Thu Mar 22, 2018 9:52 pm
Blue
Image

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Thu Mar 22, 2018 10:00 pm
That's not it then.
The bus lock may be coming from somewhere else.
Are you sure you don't have the bus cables routed through noisy equipment, such as ballasts, drivers or AC lines?
Roberto.

Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm
PostPosted: Fri Mar 23, 2018 4:42 am
It goes straight up into head unit. Only wire is close to it is network cable going in beside it
Image

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Fri Mar 23, 2018 9:33 am
Do you have any other expansion module other than the relay box?
Roberto.

Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm
PostPosted: Fri Mar 23, 2018 9:34 am
No
Image

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Fri Mar 23, 2018 9:50 am
When the bus lock happens, can you still use the touch screen?
How often does it happen? I can't see a bus lock in your log.
How do you know when a bus lock occurs? Do you have an email alert setup or the buzzer goes on?
Roberto.

Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm
PostPosted: Fri Mar 23, 2018 9:53 am
Something is going on last night I could hear my ato pump running dry and when I checked I couldn't get the screen to come on and had to unplug it and plug back in to get the pump to stop and get screen to be respond again
Image

Posts: 12288
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Fri Mar 23, 2018 10:00 am
Was the controller connected to internet before that?
I can only see logs from about 11:20pm your time yesterday. Nothing prior to that.
Roberto.
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