Unreachable address

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ecam
Posts: 229
Joined: Thu Nov 15, 2012 11:27 am

Unreachable address

Post by ecam »

hello.

Just noticed that I cannot connect to the RA with my Andriod device or Apple device and when I go on the portal it show my last update as the current time (i.e: Monday, February 17, 2014 11:03:03 AM) and everything is correct (my lights come on at 11). However, it continues to show "Unreachable address" . Is there something going on with the server?


My unit is flashing green and I've reset it 4x to no avail.


Thanks
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable address

Post by rimai »

I suspect your port forwarding settings have changed.
Roberto.
ecam
Posts: 229
Joined: Thu Nov 15, 2012 11:27 am

Re: Unreachable address

Post by ecam »

Are you saying the port is no longer 2000?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable address

Post by rimai »

The port is 2000, but the router may have changed the ip address, either wan or lan.
Please check if your port forwarding is working correctly.
If you can connect from outside your network, so does the portal. If you can't, the portal can't either.
Roberto.
ecam
Posts: 229
Joined: Thu Nov 15, 2012 11:27 am

Re: Unreachable address

Post by ecam »

rimai wrote:The port is 2000, but the router may have changed the ip address, either wan or lan.
Please check if your port forwarding is working correctly.
If you can connect from outside your network, so does the portal. If you can't, the portal can't either.

That fixed it. I guess I forgot to create a static IP when i changed routers. Thanks guys
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