Unreachable Address in Portal

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Posts: 173
Joined: Fri Dec 26, 2014 6:38 pm
PostPosted: Sun Jan 04, 2015 5:03 am
Ok, I can access my controller remotely from the portal and, I can access it from my iphone when I'm at home via the app, but last night I tried my iphone app from outside my home and it wasn't working. I doubt I'll ever need to access my aquarium when I'm not home but just curious why that is? And wondering if something is setup incorrectly that may cause me problems down the road?

Thanks
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Posts: 1833
Joined: Sun Apr 21, 2013 6:25 am
Location: Davie, FL
PostPosted: Sun Jan 04, 2015 7:18 am
You need to have a static IP or setup a DNS name and configure port forwarding on your router.
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Posts: 1426
Joined: Fri Mar 29, 2013 3:51 pm
Location: Oklahoma City
PostPosted: Sun Jan 04, 2015 7:26 am
What IP address are you using in the app? If it starts with 127 then it's the wrong one.

Posts: 173
Joined: Fri Dec 26, 2014 6:38 pm
PostPosted: Sun Jan 04, 2015 7:59 am
It starts with 192...

I already set up port forwarding and it's up and running on the portal.
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Posts: 1426
Joined: Fri Mar 29, 2013 3:51 pm
Location: Oklahoma City
PostPosted: Sun Jan 04, 2015 8:51 am
Ooops, I meant 192. :D

IP's that start with 192 are internal to your home network. They are assigned to your devices by your router. The outside world can't see them, hence when you're off of your WiFi you can't access the 192 address.

You also have an outside IP address that is assigned to your modem/router by your ISP. Your router takes the traffic coming into this IP address and "routes" it to all the 192 addresses on your home network. That's why port forwarding is important. That tells the router that everything coming in to your "outside" IP address for port 2000 needs to go to the Reef Angel.

If you load up the portal page and look near the top, under the banners and to the right of the Reef Angel logo, you'll see "Reef Angel wifi address: ". This is the address you need to put into the app on your phone. Leave off the :2000 and just make sure your app has port set to 2000.

This should get you working. Be aware that your outside IP address can change if your modem looses power. There's a way around this, but I need to look it up.

--Colin
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Posts: 1833
Joined: Sun Apr 21, 2013 6:25 am
Location: Davie, FL
PostPosted: Sun Jan 04, 2015 9:11 am
You can also set up a DNS name so when your IP changes the DNS gets the new IP address and you don't miss w step.
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Posts: 5347
Joined: Fri Jul 20, 2012 9:42 am
PostPosted: Sun Jan 04, 2015 9:21 am
Whatsmyip.org will show you your external address.. Also once your controller connects your ip will be logged by the portal and should stay connected.
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Posts: 1426
Joined: Fri Mar 29, 2013 3:51 pm
Location: Oklahoma City
PostPosted: Sun Jan 04, 2015 9:42 am
Here's info on setting up the ReefAngel DDNS service. Just note that the "_" is now a "-".

viewtopic.php?f=20&t=4754

--Colin

Posts: 173
Joined: Fri Dec 26, 2014 6:38 pm
PostPosted: Sun Jan 04, 2015 11:07 am
there is a lot to digest here but going to try to sum it up and hope i have it right.

"if" I:

1. set up port forwarding
2. add a DDNS (reefology-tank.myreefangel.com) via the wizard
3. add DDNS to iphone app (or any 3rd party app) in the IP address field. this takes care of instances when ISP changes external IP

I will be good to go with remotely controlling my reef angel?
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Posts: 1426
Joined: Fri Mar 29, 2013 3:51 pm
Location: Oklahoma City
PostPosted: Sun Jan 04, 2015 11:11 am
Sounds right.

--Colin
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