Portal Web Chart function not working? Client issue as well

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DmnYnkee
Posts: 83
Joined: Mon Aug 11, 2014 6:45 am
Location: Clermont, Florida

Portal Web Chart function not working? Client issue as well

Post by DmnYnkee »

Portal Dash Board is working fine, and shows no error status, but, if I open the Web Chart tab, I am unable to use the Zoom feature, deselect parameters, or adjust the date range. It has been this way since I moved 2 months ago.

Another issue I am having is with the ReefAngel Client V3.0. The listener will not connect. This only started happening within the last week or so. I tried reinstalling it, and it will show connected for about 30 seconds, then fails.

Because of these 2 issues, the only charting I can use/view is on my iPhone using the app. Everything is working as it should on the app, with no connection issues.

Is there anything I need to do to correct either of these issues?

Thanks much
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal Web Chart function not working? Client issue as w

Post by rimai »

I just looked at your chart and it looks fine.
I'm able to zoom and deselect parameters. Have you tried on a different browser?
Roberto.
DmnYnkee
Posts: 83
Joined: Mon Aug 11, 2014 6:45 am
Location: Clermont, Florida

Re: Portal Web Chart function not working? Client issue as w

Post by DmnYnkee »

Portal must be a Chrome issue. I tried Microsoft Edge, and surprisingly, the Portal was fine. Thanks Roberto!!

I almost exclusively use Chrome because I always seemed to have issues with Internet explorer. I guess Edge may be better now with Windows 10.

Any thoughts on the desktop client?
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DmnYnkee
Posts: 83
Joined: Mon Aug 11, 2014 6:45 am
Location: Clermont, Florida

Re: Portal Web Chart function not working? Client issue as w

Post by DmnYnkee »

Got the client working again. Had to completely uninstall, then re-install the suite, and go through the set-up.

All is right with the world again.

Thanks!!
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dedvalson
Posts: 140
Joined: Tue Oct 04, 2011 5:49 am

Re: Portal Web Chart function not working? Client issue as w

Post by dedvalson »

I also find that the web chart doesn't work in Chrome
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cosmith71
Posts: 1437
Joined: Fri Mar 29, 2013 3:51 pm
Location: Oklahoma City

Re: Portal Web Chart function not working? Client issue as w

Post by cosmith71 »

Try going into settings, history, clear browsing data. Check cookies and cached images and files. That might get it working again.
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