Portal issues?

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Posts: 67
Joined: Mon Jun 22, 2015 5:58 am
PostPosted: Wed Nov 30, 2016 3:04 pm
I haven't been able to access the web chart for a couple of weeks. It opens, just no data. I also noticed that when I refresh the portal it sometimes shows the "last update" as 11/12/2016 or "never", other times it's fine, but always seems to be very slow...

The only thing that is different from before is that I added a wireless access point in my house, could that be the problem? I can still access the RA via my tablet and the portal works sometimes, but maybe I need to reconfigure the wifi attachment?
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Posts: 5342
Joined: Fri Jul 20, 2012 9:42 am
PostPosted: Wed Nov 30, 2016 7:14 pm
Did you change your code recently. The updates are sent outgoing from the RA to the portal every 5 minutes. If last update was 11/12 then it hasn't received anything since then.

Now sometimes you see data it means that after you load the portal, you're able to connect successfully and it's polling the live value instead of the recorded one.
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Posts: 5342
Joined: Fri Jul 20, 2012 9:42 am
PostPosted: Wed Nov 30, 2016 7:15 pm
Here's the page that shows your last update.

status/params.aspx?id=ucez

You can see the date matches.
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Posts: 5342
Joined: Fri Jul 20, 2012 9:42 am
PostPosted: Wed Nov 30, 2016 7:16 pm
Oh and check if you have a portal key set in the portal settings, or if you added a key in the code. If they don't match you will have this problem too.

Posts: 67
Joined: Mon Jun 22, 2015 5:58 am
PostPosted: Thu Dec 01, 2016 7:18 am
I haven't changed the code. However, it dawned on me this morning that when I added the access point, I changed the network SSID. The RA wifi was (is) connecting the the network so I didn't really think about it until now. But know that I do, I don't understand why it is connecting, but maybe that's the issue. Anyway, I will try reprogramming the wifi (or changing the SSID back) and see if that fixes it.

Posts: 67
Joined: Mon Jun 22, 2015 5:58 am
PostPosted: Fri Dec 02, 2016 4:42 pm
Reprogrammed the wifi, no change. Portal key is off in the portal settings. No portal key in the code.

Any ideas?

No idea if it's related, but I had a problem with email alerts a while back that you needed to fix on the server. viewtopic.php?f=20&t=6137

Posts: 12188
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Fri Dec 02, 2016 5:11 pm
Try updating the wifi attachment with the macro here: viewtopic.php?f=3&t=4601
Roberto.

Posts: 67
Joined: Mon Jun 22, 2015 5:58 am
PostPosted: Sat Dec 03, 2016 10:07 am
Before updating the wifi attachment, I wanted to make sure the port forwarding is working correctly. I've got port forwarding set up on static IP address using TCP/UDP; any port to 2000. With that I can see the "Reef Angel Controller Web Server" through both the local address and reef angel address. I know that means the wireless is connected, but does it mean that it's the portal connection is working?

Posts: 12188
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sat Dec 03, 2016 10:13 am
it means that you can connect to the wifi attachment, but that doesn't mean that the wifi attachment can connect to the portal.
Usually it is supposed to, but obviously it is not working for you.
So, I'm thinking one of the settings may be wrong.
Roberto.

Posts: 67
Joined: Mon Jun 22, 2015 5:58 am
PostPosted: Sat Dec 03, 2016 10:24 am
OK, reprogramming now...
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