Portal issues?

Related to the Portal
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

No change, connected, portal not updating.
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

OK, so it's connecting and displaying live data on portal. Is there anyway to test if it is getting updates from RA or do I just need to wait for a while to see if it starts showing up on the web chart?
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

back to the same problem, intermittent connection to portal, sometimes live data, sometimes old, sometimes "never"
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

Seems to be working now!
Paul_Velasco
Posts: 127
Joined: Thu Sep 19, 2013 7:46 am
Location: Saint Cloud, FL

Re: Portal issues?

Post by Paul_Velasco »

Just so you know you are not insane. Have not changed code in months. Live data showing but no recent data to Portal. Stopped collecting data on 12/23 no updates since that date.
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Paul_Velasco
Posts: 127
Joined: Thu Sep 19, 2013 7:46 am
Location: Saint Cloud, FL

Re: Portal issues?

Post by Paul_Velasco »

Strangely no live data on Portal but phone app and PC and Client App showing live data.

Any ideas? Should I reset the RA?
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Try updating the settings on the wifi attachment with this macro:
http://forum.reefangel.com/viewtopic.php?f=3&t=4601
Roberto.
Paul_Velasco
Posts: 127
Joined: Thu Sep 19, 2013 7:46 am
Location: Saint Cloud, FL

Re: Portal issues?

Post by Paul_Velasco »

rimai wrote:Try updating the settings on the wifi attachment with this macro:
http://forum.reefangel.com/viewtopic.php?f=3&t=4601
Roberto I did this previously as I was not even connecting months ago. This is now a recent Phenomena?

All was well until 12/23
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

I'm thinking it has to do with the server change we had a few months ago.
There is a forwarding but I need to investigate further.
The new macro points to the new server already
Roberto.
Paul_Velasco
Posts: 127
Joined: Thu Sep 19, 2013 7:46 am
Location: Saint Cloud, FL

Re: Portal issues?

Post by Paul_Velasco »

rimai wrote:I'm thinking it has to do with the server change we had a few months ago.
There is a forwarding but I need to investigate further.
The new macro points to the new server already
Thanks Roberto! User for a few years now and loved the connectivity, reason for the original purchase. Would really like to get this resolved.
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whamblen
Posts: 10
Joined: Wed Feb 24, 2016 1:44 pm

Re: Portal issues?

Post by whamblen »

Paul_Velasco wrote:Just so you know you are not insane. Have not changed code in months. Live data showing but no recent data to Portal. Stopped collecting data on 12/23 no updates since that date.
FWIW, I'm seeing the same thing. Live data in the android/iOS apps and portal but no historical data since 12/23 in any of the three. I have tried rebooting the controller but it made no difference. I'm remote right now so there isn't much else I can try.

- Bill
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Have you guys updated the wifi attachment with the tera term macro yet?
I want to make sure this is the problem.
Roberto.
Paul_Velasco
Posts: 127
Joined: Thu Sep 19, 2013 7:46 am
Location: Saint Cloud, FL

Re: Portal issues?

Post by Paul_Velasco »

Months ago when I could not even connect? It stopped same day for me 12/23.

Reboot last night nothing.
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Months ago doesnt work. I'd like you to update again to make sure you are pointing to the correct server
Roberto.
whamblen
Posts: 10
Joined: Wed Feb 24, 2016 1:44 pm

Re: Portal issues?

Post by whamblen »

There is no way to update the WiFi settings from 200 miles away, is there? e.g. with an SSH connection instead of over the serial cable?

Unless there is, I cannot try that until next week. Sorry...

- Bill
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

There is with telnet, but you have to be super fast and I'm not so sure if you will be able to do it.
I've never tried before.
Roberto.
whamblen
Posts: 10
Joined: Wed Feb 24, 2016 1:44 pm

Re: Portal issues?

Post by whamblen »

Ah... I haven't looked carefully at the ttl file yet but I can easily pipe the guts of it into telnet (or probably netcat) so typing speed is irrelevant. Or by speed do you mean getting all the commands in before a connection reset happens?

Anyway, my internet connection is a bit dodgy where I am right now and there is other stuff going on so I don't want to try it today. But tomorrow I should have both time and a solid connection so I'll look into it then.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

The setting that is on your module is "set c i 3"
Which means if the connection is idle (no incoming characters) for 3 seconds, it will close it.
So, if you can make it without typing, you may in good shape.
Roberto.
Civics14
Posts: 95
Joined: Fri Nov 14, 2014 8:27 am

Re: Portal issues?

Post by Civics14 »

Ran the macro to fix the issue with portal history not working, now my wifi adapter won't even connect...

When I change the SSID and my wifi SSID has a space in between it, how do I word it in the macro file? I'm assuming that could be the issue?
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Use $ instead of space.
Roberto.
Civics14
Posts: 95
Joined: Fri Nov 14, 2014 8:27 am

Re: Portal issues?

Post by Civics14 »

rimai wrote:Use $ instead of space.
Thanks!!!
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Paul_Velasco
Posts: 127
Joined: Thu Sep 19, 2013 7:46 am
Location: Saint Cloud, FL

Re: Portal issues?

Post by Paul_Velasco »

Tried updating FW no Bueno
Now absolutely no data. Live data working but no historical data
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Can you post the get e log?
Roberto.
Armetas
Posts: 82
Joined: Sat Mar 29, 2014 1:55 pm

Re: Portal issues?

Post by Armetas »

Hello, sorry, but seems that I have same kind of problem, as portal data is not updating anymore.
Even live data is old. Connection is good, even last update data changes, but values remains the same, all the web charts also are empty.

From reef angel perspective - nothing has changed half a year.
I'm using RA for more than 2,5 years and this is first time when portal does not work at all.

Maybe someone can check what is wrong or help me?
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Did you update the WiFi attachment with the macro?
Roberto.
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

Just realized that I'm having the same problem again...Portal says that the last update was 12/23, but I'm pretty sure I get updates between then and now...
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

If last update is 12/23, you need to update the wifi attachment module with the macro to point to the new server.
Roberto.
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

With this one? http://forum.reefangel.com/viewtopic.php?f=3&t=4601 If so, did that back in early Dec when first started having problems. It was working for a couple of weeks.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Portal issues?

Post by rimai »

Roberto.
ucez
Posts: 89
Joined: Mon Jun 22, 2015 5:58 am

Re: Portal issues?

Post by ucez »

Updated wifi, still not working. Wifi module works fine, just not connecting with RA server.
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