No longer receiving e-mail alerts
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
No longer receiving e-mail alerts
As of January I am no longer receiving e-mail alerts for temp or ATO. I set them up on the Portal website and they used to work (at least for the last 2 years). The data seems to work on the Portal but I don't receive alerts.
Thoughts?
Thoughts?
Re: No longer receiving e-mail alerts
Update the firmware of the wifi attachment:
http://forum.reefangel.com/viewtopic.php?f=3&t=4601
http://forum.reefangel.com/viewtopic.php?f=3&t=4601
Roberto.
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
Did anyone figure out how to do this on a Mac?
Nevermind...I did manually without the macro. Does this update support the cloud or is that a different wifi attachment?
Nevermind...I did manually without the macro. Does this update support the cloud or is that a different wifi attachment?
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
I did the update but I still don't receive alerts.rimai wrote:Update the firmware of the wifi attachment:
http://forum.reefangel.com/viewtopic.php?f=3&t=4601
Re: No longer receiving e-mail alerts
Are you waiting at least 5 minutes for the data to be sent to the portal?
Roberto.
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
It has been two weeks. Still nothingrimai wrote:Are you waiting at least 5 minutes for the data to be sent to the portal?
Re: No longer receiving e-mail alerts
I've checked the settings and the portal has been getting data just fine.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.
Roberto.
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
Generally the ones I used to get weekly were my ATO float sensors. After 3-4 days my water runs out for top off and that should trigger an e-mail. I rarely get temperature ones.rimai wrote:I've checked the settings and the portal has been getting data just fine.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
As a quick test I modified my pH alert to trigger at 7.95 and that worked. I don't know why I'm not getting ATO sensor messages. I'm going to mess with this a bit. As a side note, I have been having issues where my ATO timeout occurs even though both sensor's water levels are fine.
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
That worked however now my triggers don't update on the portal. I can't add or see them, I just see a spinning blue icon.
Re: No longer receiving e-mail alerts
I don't see nothing wrong with your settings.
Can you try a different browser or computer?
Can you try a different browser or computer?
Roberto.
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- Posts: 58
- Joined: Sun May 12, 2013 2:21 pm
Re: No longer receiving e-mail alerts
I have tried 3 different browsers with no luck. When I click on Portal Settings my triggers look empty but I seem to be getting them via my phone (however I think one is configured wrong and I can't fix it). If I try to add one all I get is a working spinning icon.