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No longer receiving e-mail alerts

Posted: Tue May 09, 2017 6:01 pm
by ufgators2k
As of January I am no longer receiving e-mail alerts for temp or ATO. I set them up on the Portal website and they used to work (at least for the last 2 years). The data seems to work on the Portal but I don't receive alerts.

Thoughts?

Re: No longer receiving e-mail alerts

Posted: Wed May 10, 2017 11:07 am
by rimai
Update the firmware of the wifi attachment:
http://forum.reefangel.com/viewtopic.php?f=3&t=4601

Re: No longer receiving e-mail alerts

Posted: Fri May 19, 2017 5:21 pm
by ufgators2k
Did anyone figure out how to do this on a Mac?

Nevermind...I did manually without the macro. Does this update support the cloud or is that a different wifi attachment?

Re: No longer receiving e-mail alerts

Posted: Mon May 22, 2017 9:15 am
by ufgators2k
rimai wrote:Update the firmware of the wifi attachment:
http://forum.reefangel.com/viewtopic.php?f=3&t=4601
I did the update but I still don't receive alerts.

Re: No longer receiving e-mail alerts

Posted: Wed May 24, 2017 6:23 am
by rimai
Are you waiting at least 5 minutes for the data to be sent to the portal?

Re: No longer receiving e-mail alerts

Posted: Mon May 29, 2017 3:23 am
by ufgators2k
rimai wrote:Are you waiting at least 5 minutes for the data to be sent to the portal?
It has been two weeks. Still nothing

Re: No longer receiving e-mail alerts

Posted: Mon May 29, 2017 10:09 am
by rimai
I've checked the settings and the portal has been getting data just fine.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.

Re: No longer receiving e-mail alerts

Posted: Tue May 30, 2017 10:29 am
by ufgators2k
rimai wrote:I've checked the settings and the portal has been getting data just fine.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.
Generally the ones I used to get weekly were my ATO float sensors. After 3-4 days my water runs out for top off and that should trigger an e-mail. I rarely get temperature ones.

Re: No longer receiving e-mail alerts

Posted: Tue May 30, 2017 10:36 am
by ufgators2k
As a quick test I modified my pH alert to trigger at 7.95 and that worked. I don't know why I'm not getting ATO sensor messages. I'm going to mess with this a bit. As a side note, I have been having issues where my ATO timeout occurs even though both sensor's water levels are fine.

Re: No longer receiving e-mail alerts

Posted: Thu Jun 01, 2017 2:42 pm
by ufgators2k
That worked however now my triggers don't update on the portal. I can't add or see them, I just see a spinning blue icon.

Re: No longer receiving e-mail alerts

Posted: Thu Jun 01, 2017 6:45 pm
by rimai
I don't see nothing wrong with your settings.
Can you try a different browser or computer?

Re: No longer receiving e-mail alerts

Posted: Mon Jul 10, 2017 4:33 pm
by ufgators2k
I have tried 3 different browsers with no luck. When I click on Portal Settings my triggers look empty but I seem to be getting them via my phone (however I think one is configured wrong and I can't fix it). If I try to add one all I get is a working spinning icon.