No longer receiving e-mail alerts

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Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Tue May 09, 2017 6:01 pm
As of January I am no longer receiving e-mail alerts for temp or ATO. I set them up on the Portal website and they used to work (at least for the last 2 years). The data seems to work on the Portal but I don't receive alerts.

Thoughts?
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Posts: 12327
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Wed May 10, 2017 11:07 am
Update the firmware of the wifi attachment:
viewtopic.php?f=3&t=4601
Roberto.

Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Fri May 19, 2017 5:21 pm
Did anyone figure out how to do this on a Mac?

Nevermind...I did manually without the macro. Does this update support the cloud or is that a different wifi attachment?
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Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Mon May 22, 2017 9:15 am
rimai wrote:Update the firmware of the wifi attachment:
viewtopic.php?f=3&t=4601


I did the update but I still don't receive alerts.
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Posts: 12327
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Wed May 24, 2017 6:23 am
Are you waiting at least 5 minutes for the data to be sent to the portal?
Roberto.

Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Mon May 29, 2017 3:23 am
rimai wrote:Are you waiting at least 5 minutes for the data to be sent to the portal?


It has been two weeks. Still nothing
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Posts: 12327
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Mon May 29, 2017 10:09 am
I've checked the settings and the portal has been getting data just fine.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.
Roberto.

Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Tue May 30, 2017 10:29 am
rimai wrote:I've checked the settings and the portal has been getting data just fine.
So, the problem is not that the portal is not getting data.
May I ask which alert are you expecting to get an alert?
You have alerts setup, but none of them are out of range, so you won't get any until they are triggered.


Generally the ones I used to get weekly were my ATO float sensors. After 3-4 days my water runs out for top off and that should trigger an e-mail. I rarely get temperature ones.
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Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Tue May 30, 2017 10:36 am
As a quick test I modified my pH alert to trigger at 7.95 and that worked. I don't know why I'm not getting ATO sensor messages. I'm going to mess with this a bit. As a side note, I have been having issues where my ATO timeout occurs even though both sensor's water levels are fine.
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Posts: 58
Joined: Sun May 12, 2013 2:21 pm
PostPosted: Thu Jun 01, 2017 2:42 pm
That worked however now my triggers don't update on the portal. I can't add or see them, I just see a spinning blue icon.
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