Unreachable Address in portal

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Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

rimai wrote:You need to setup port forwarding on your router.
If you don't want to setup port forwarding, you can get the new cloud wifi attachment that uses a cloud server to communicate and then there is no setup on your end.
All routers block incoming connections by default as it thinks it is an intruder. You must specify that you want to allow traffic on port 2000 to enter and forward it to your wifi attachment ip address.
Thanks again.

How often is the iOS app refreshed with data from the wifi attachment?

I will be attempting to do port forwarding tonight when I get home, hope the clever people are on standby with help.

Is my wifi attachment IP addres the one which appears when I log into portal here, or is the one which I used to access the web server page and then had to type in "wifi?"
Apologies if these are stupid questions, but I am sure you have realized by now that you are not dealing with a quantum physicist.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

It does not refresh. You need to hit the refresh button.
If you want live stream of data, you will need the new cloud wifi attachment.
The ip address shown in the portal is your external ip address.
The ip address that the wifi attachment got from your router is your internal ip address.
Anyone trying to access your controller from outside your network, need to use the external ip address.
Then, the router will forward that request to your internal ip address by means of port forwarding.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Thanks, I will tackle this a little later, will probably make more sense when I am logged into my router.

How regularly is the information in portal updated (database mode?)? Its currently more than 2 hours outdated, is that normal, or is my router at home not connected?
I assume for live mode, one needs the cloud wifi attachment?

Also, the IP address I used to get to the web page reef angel web server by typing it into my address bar in IE explorer, no longer works (this page cannot be displayed) after I updated firmware & did the Tera thing?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

It updates every 5 minutes.
Make sure the router did not give out a different ip address to your wifi attachment.
Also, you will only be able to use that internal ip address when you are in your wifi network.
If you are trying it on your phone over 4G, you must use the external ip address and you must have port forwarding setup.
Remember, 4G is equal to outside world internet and the router will block your connection if not setup to forward traffic to your wifi attachment.
If your phone is connected to your wifi network, you are connected to your internal network and your connection will be allowed as the router trusts anyone inside your network already.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Make sure the router did not give out a different ip address to your wifi attachment.
I would not even know how to see if it did or how to prevent it from doing that.

Also, you will only be able to use that internal ip address when you are in your wifi network.
Not quite sure what you mean by this, the RA wifi attachment is a meter away from my Vodafone router, not using a phone, fixed the fact that I could not connect by taking all security off the router last night.

I see another late night and hair pulling and having to stop short of applying the bigger the problem the bigger the hammer to my Reef Angel..... But I have come this far, and with the prompt assistance I am getting I might just hang in there a little longer. ;)
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

Your router assigns ip addresses on its own.
If you want to have it always assign the same ip address, there is what is called DHCP reservation. It's a feature of your router. You must enable it and add the mac address of your wifi attachment so the router will always assign the same ip address to your wifi attachment.
Internal ip addresses are numbers given to all your devices in your own wifi network. Anything inside your own wifi network is always trusted. So, if you want to connect to the wifi attachment without any port forwarding, you must have your phone connected to your wifi network. You cannot have your phone on 4G.
If your phone is on 4G, your phone is connected to public internet and the router will not trust your phone. It will only trust your phone on 4G if you setup port forwarding.
If your phone is on wifi, it will be trusted and you only need to browse the ip address that your router gave to the wifi attachment.
If this is too confusing, I suggest you getting the new cloud wifi attachment that don't need none of this setup. It simply connects to the cloud server and your can use the uapp to get live streams from the cloud server.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

The thought just occurred to me, will I have to o through the whole set up process again if the router had given me a different IP address?
Re-do the connecting the wifi attachment to laptop and then running the Tera Term Macro again and then connecting the wifi attachment to the head unit?
PANIC :shock: :shock: :o It took me hours of feeling stupid and frustrated last night....or rather until early hours this morning.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

No.
You are done with that. Your wifi attachment is already setup and don't need to be setup again unless you change the router or change the ssid/password.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Massive sigh of relief.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »


PostPosted: Wed Aug 30, 2017 7:23 pm
Make sure the router did not give out a different ip address to your wifi attachment
Where will i see if router gave a different ip to the wifi attachment? How do i fix it or if it gave a new ip and i am to use the newly assigned IP, and i set the router to always give the same ip to wifi attachment, what do i do with the new ip assigned to start getting data?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

It is all done in the router configuration.
Each router has its own way.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Again, apologies for my ignorence.
I understand that, but is the 192.xxx.xx.x:2000 not the ip address assigned to my RA wifi attachment by my router?
Thats the address I got in the wifi attachment setup process, so do i have to connect my wifi attachment to my laptop again?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

I don't know.
The only way to find out for sure is to login to your router and check which one the router really gave to your wifi attachment if this ip address is not working anymore.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Okay, I am logged in to my router, DHCP server is on, would that equate to a dhcp reservation?
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

I see my DHCP IP range is start 192.168.0.1 and END 192.168.0.200, but i also dont know where to see what ip address has been assigned to my wifi attachment
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

They should be a list of attached devices where each device has an ip address.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

In my NAT settings, I must name a source port, a destination IP and a destination port, what do i put into each of thise?
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

rimai wrote:They should be a list of attached devices where each device has an ip address.
Found it, IP address is the same as was assigned yesterday
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

There you go.
Each router has its own way of naming things.
Your router calls it connected devices.
I can't possibly know what all routers are gonna call everything and how to set it up. Sorry.
We use port 2000, so source and destination port is the same 2000.The destination ip address is the exact thing that you are trying to find out: The wifi attachment ip address.
Another user wrote a little tutorial for his particular router that may help you.
http://forum.reefangel.com/viewtopic.php?f=14&t=1190
You can also search in the internet on how to do it in your particular router or call your internet provider/router manufacturer.
There is also a software that automates simple key pushes that I've heard works pretty good:
http://www.simpleportforwarding.com/
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Thank you for all your assistance, I know it must be annoying to deal with us less clever folk...I seem to be getting somewhere. The portal seems to be refreshing on a regular basis. I have entered the ip address into my iphone app but still no luck there, but it will have to wait until I rob a bank and buy the cloud wifi attachment.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

Are you using the internal ip address in your phone?
Is your phone connected to your wifi network?
It's the one you said you found it a couple posts back.
What happens when you browse to http://ipaddress:2000 in your phone?
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

rimai wrote:Are you using the internal ip address in your phone?
Is your phone connected to your wifi network?
It's the one you said you found it a couple posts back.
What happens when you browse to http://ipaddress:2000 in your phone?
Nope my phone cant get on to wifi network since i made changes to modem, will struggle some other time again.
When i put in the ip i found it cant load the pge on the phone but it did load it on the laptop, which was on the wifi
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Added my iPhone as a MAC device after joining the wifi, disabling MAC, then enabling it again.
App wirks, but when I leave the wifi network and use norml 3g instead of the wifi the app stops working
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

Yeap. That's what I told you about being outside your wifi network.
Your router will treat you as unsafe.
The only way to make your connection go through is to let your router know that you are friendly.
This is done with port forwarding.
Once you are on 3G, you don't have access to the internal ip address anymore.
You can only access your public ip address, which is the one shown in the portal.
So, assuming you setup port forwarding on your router, once you go into 3G, you need to use the ip address shown in the portal.
Roberto.
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

So i need to find my phones ip address as assigned by router and do port firwarding for it too?
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

And do i use the ip ext ip (shown in portal when i do port forwarding for the iPhone) because when i try port forwarding with the ip address of the iphone i get an error saying port is already used
Irieivan
Posts: 51
Joined: Sun Aug 20, 2017 6:19 am

Re: Unreachable Address in portal

Post by Irieivan »

Or do i only port forward the external ip?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

No. Port forwarding is only for your wifi attachment.
It's meant to forward requests coming into port 2000 to your wifi attachment.
You don't need the iphone ip address.
When you go into 3G, you must use the external ip address shown in the portal on the browser or app in order to connect instead of your internal ip address.
Your phone does not have access to internal ip address when on 3G. It's a public network and not your wifi network.
Roberto.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

Roberto.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Unreachable Address in portal

Post by rimai »

Your wifi network is protected by your router.
Roberto.
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