Wifi Assistance

[rimai]

That looks like port forwarding.
Go here in a computer inside your wifi network:
http://www.yougetsignal.com/tools/open-ports/
Are you using that ip address shown on the screen?
That is your wan ip address and the ip address you need to use to access your RA from outside your wifi network.
Change the port to 2000 and click on Check button. Does it say port open? If not, your router is not setup correctly.

[GiraffeCat]

Port is not open. Don't know where to plug that number in, and have not seen it in router/Wi-Fi add on TeraTerm stuff. I sent you a PM. LMK.

Thanks,
GC

[JDW]

I had that same issue when I went through my wifi extender. I changed my wifi to my regular router and it worked w/o a hitch.

[GiraffeCat]

I had that same issue when I went through my wifi extender. I changed my wifi to my regular router and it worked w/o a hitch.

No Wi-Fi extender. Only have cable modem and router. This whole Wi-Fi add on process has been a $109 pain in the ass. Just want it to work. Interesting to see that there are tons of posts on here about just the Wi-Fi - Finicky little piece of technology that has finicky co - technology to work with. Want to get this running smooth so I can order my relay expansion and dimming expansion. Baby steps for now.

Late,
GC

[GiraffeCat]

Roberto,

Thanks for the help. Stupid router. It is working on the phone app now! Woot! After my leave I will start tinkering with the dimming ports, and save some scratch for more add on items!

Thank you,

GC

[bmhair03]

Hey Roberto,
Im having same issue .wifi works fine in home network but no portal update and no smartphone data when out of home wifi.
Thanks
Brian

[rimai]

port forwarding

[bmhair03]

Wifi utility set adaptor to a different ip then shown on that website how do i change it ?.It set it at 10.0.0.6 but the web site you mentioned shows a diferent one .When i check that IP it shows port 2000 is open.Totally router issue how do I get utility to set the correct external ip??

[lnevo]

Ones your internal ip and the one on portal is the external ip. On your phone you want to put the external one. If the port forwarding is working then it will work properly.

[bmhair03]

Thanks. When I put the external on phone it doesnt work.IN the router i have 10.0.0.6:2000 enabled for port fowarding. when i change it to the external ip with port 2000 forwarding is said incorrect ip?Sorry Im not to good with this sort of stuff .

[lnevo]

Maybe some screenshots from your router will help. On the router you want to forward to the internal ip. But it definitely sounds like something is not working.

Was your phone on wifi when you tested that or cellular?

[bmhair03]

Just read a lot on the internet and followed instructions.I believe I have it set up correctly but it still isnt working.
Will call comcast tomorrow. Thanks for the help

[bmhair03]

Found out that my xfinity router doesn't support port forwarding
Had to call them to have it put in "bridge" mode and use my own router.
Will update late after I reconfig.this might help some others if they're having issues.

[bmhair03]

Update: It works!!!!
Had to call xfinity back a second time , still wasnt working.Got a more experienced Tech this time. Told me bridge was wrong way to go ,to complicated. He said xfinity router just needed to be setup right on their side. So after un-bridging and setting up on their side it started to port foward.I didnt have to change anything I had set up so made sense that it was a config problem and not B.S.
So if anyone is having problems and has xfinity call their techline and make sure they have config correct.
Thanks for everyones help.
Brian

[lnevo]

Awesome! Congrats and enjoy