WIFI Cloud and WIFI Attachment on 2 RA plusses

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Posts: 35
Joined: Tue Aug 22, 2017 8:00 pm
PostPosted: Sat Aug 26, 2017 7:22 pm
something im noticing is the data is streaming great... but the relay commands keep timing out... the light is still flashing CYAN... and numbers match controller..... but relay commands kepp timing out
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Posts: 5348
Joined: Fri Jul 20, 2012 9:42 am
PostPosted: Sat Aug 26, 2017 7:40 pm
The labels you set in the portal. Need to do that with your new account.
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Posts: 5348
Joined: Fri Jul 20, 2012 9:42 am
PostPosted: Sat Aug 26, 2017 7:40 pm
I've seen the issue with relays timing out as well btw. But it works fine.

Posts: 35
Joined: Tue Aug 22, 2017 8:00 pm
PostPosted: Sat Aug 26, 2017 8:04 pm
lnevo wrote:The labels you set in the portal. Need to do that with your new account.



looks like we are back to the first problem... the WIFI unit is communicating to ecam and ecamFT on the portal.
Still not sure how...
So since I have it disconnected its showing unreachable address. and when I update in portal.. nothing happens

Posts: 12225
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sat Aug 26, 2017 8:33 pm
You are looking at something else that we are not.
status/chart.aspx?id=ecam&filter=t1
Last time ecam connected to the portal was Thursday.
Roberto.

Posts: 12225
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sat Aug 26, 2017 8:34 pm
Oh, I think I know what you are seeing.
You must have the port forwarding 2000 sent to your cloud WiFi IP address and not the standard wifi
Roberto.

Posts: 12225
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sat Aug 26, 2017 8:36 pm
The cloud WiFi is still able to respond to requests on port 2000 just like the old one.
Roberto.

Posts: 35
Joined: Tue Aug 22, 2017 8:00 pm
PostPosted: Sat Aug 26, 2017 9:07 pm
How should I fix this ?

I never did any port forwarding on cloud ?

Only thing being forwarded the original wifi and they both have Seperate ip.

up

Posts: 12225
Joined: Fri Mar 18, 2011 6:47 pm
PostPosted: Sat Aug 26, 2017 9:21 pm
Check your router and see where port 2000 is being forward to.
I bet it is to the ip address of cloud wifi if you are saying that you are seeing data from ecamFT.
An easy way to check is to browse to http://yourexternalipaddress:2000/r99
And see what it comes up with.
Change yourexternalipaddress to your external ip address shown in the portal.
Roberto.
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Posts: 2737
Joined: Fri Mar 18, 2011 6:20 pm
Location: Illinois
PostPosted: Sun Aug 27, 2017 5:16 am
ecamFT wrote:Success!!!!!!!!!!!!!!!!!!!! this whole ordeal because of an uppercase E..... SMH

im sooo sorry Roberto.... thank you for the patience and awesome customer service
Wow. that's crazy. About time you guys got it figured out! ;)

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