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Android app works with mobile data, not hotel wifi

PostPosted: Tue Jan 06, 2015 4:48 pm
by paperdesk
I'm no networking guru, so maybe the answer is simple.

I primarily connect to my controller directly using the Android app. It works great on my home wifi network. It works great via my cell's mobile data connection. However, on a recent trip I discovered that it wouldn't connect via either of the hotel wifi networks I stayed at.

I also tried connecting via the portal and that also didn't work, though I could connect to the web portal on my laptop.

I could not connect via the RA client, though it works fine on my home network.

My account is password protected.

Any ideas?

Ted

Re: Android app works with mobile data, not hotel wifi

PostPosted: Tue Jan 06, 2015 7:32 pm
by lnevo
Sounds like the hotel wifi was blocking the ports.

Re: Android app works with mobile data, not hotel wifi

PostPosted: Wed Jan 07, 2015 8:53 am
by paperdesk
In that case just have to use the web portal?

Re: Android app works with mobile data, not hotel wifi

PostPosted: Wed Jan 07, 2015 9:06 am
by lnevo
Actually sounds like the portal didn't work either. Are you sure you were registered properly at the hotel? In this case I would just use the cellular data :)

Re: Android app works with mobile data, not hotel wifi

PostPosted: Wed Jan 07, 2015 11:10 am
by paperdesk
Yes, I had full internet access. I think I may have other issues connecting to the portal, because I just tried using the app via the portal instead of the controller and it didn't work even on my home network.