Reef angel star

Basic / Standard Reef Angel hardware
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bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Reef angel star

Post by bkc6868 »

Excellent customer service
Last edited by bkc6868 on Fri Apr 06, 2018 8:55 pm, edited 1 time in total.
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

I think we may have found out what happened.
If you unplug the usb cable from the relay box to the controller and power cycle the relay box, what color is your logo?
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

Blue
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

That's not it then.
The bus lock may be coming from somewhere else.
Are you sure you don't have the bus cables routed through noisy equipment, such as ballasts, drivers or AC lines?
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

It goes straight up into head unit. Only wire is close to it is network cable going in beside it
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

Do you have any other expansion module other than the relay box?
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

No
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

When the bus lock happens, can you still use the touch screen?
How often does it happen? I can't see a bus lock in your log.
How do you know when a bus lock occurs? Do you have an email alert setup or the buzzer goes on?
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

Something is going on last night I could hear my ato pump running dry and when I checked I couldn't get the screen to come on and had to unplug it and plug back in to get the pump to stop and get screen to be respond again
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rimai
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Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

Was the controller connected to internet before that?
I can only see logs from about 11:20pm your time yesterday. Nothing prior to that.
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

It has been... Sometimes it comes out and back in on its own
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

Do you have any other expansion module, even not connected?
I wanted to see if you could try a different USB cable. A shorter one to see if we can minimize the interference.
If not, PM me your address and I'll ship you one.
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

The only other thing I have is a wifi module for the older version standard or plus models
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Reef angel star

Post by rimai »

PM your shipping address. Let me send you one shorter one to test.
Roberto.
bkc6868
Posts: 95
Joined: Wed Sep 02, 2015 4:39 pm

Re: Reef angel star

Post by bkc6868 »

The replacement head unit has been running a couple days now and so far working great. No buslocks or network issues at all.
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