Cloud Connection: Disconnected

Basic / Standard Reef Angel hardware
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nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Cloud Connection: Disconnected

Post by nevets9333 »

I had the star running without issue for a while. Two days ago I couldn't connect to the network from the uapp. I tried rebooting the controller, but it still won't connect. I also tried deleting and re entering the forum information on the uapp, but no luck. Please advise!

Thanks,
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brennyn21
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Joined: Mon Nov 23, 2020 5:40 pm

Re: Cloud Connection: Disconnected

Post by brennyn21 »

I am having the same issue, it looks like an issue with the cloud server. I messaged roberto and Let him know
Sincerely, Brennyn
rimai
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Joined: Fri Mar 18, 2011 6:47 pm

Re: Cloud Connection: Disconnected

Post by rimai »

Try now and let me know if the problem still persists
Roberto.
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brennyn21
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Re: Cloud Connection: Disconnected

Post by brennyn21 »

The problem is fixed for me thank you!
Sincerely, Brennyn
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

For me it says that it is connected now, but won't update. When I try to turn a relay on it just times out. On my star itself it still says disconnected
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

The portal is showing current date and time under "last update". The Uapp says cloud status is connected, but the time, date, parameters and relays are not updating.
rimai
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Joined: Fri Mar 18, 2011 6:47 pm

Re: Cloud Connection: Disconnected

Post by rimai »

Does your controller show it is cloud connected?
Roberto.
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

No it says cloud connection is disconnected on the controller.

The uapp days connected, but nothing works.
rimai
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Joined: Fri Mar 18, 2011 6:47 pm

Re: Cloud Connection: Disconnected

Post by rimai »

Has your controller ever been connected to cloud server?
Roberto.
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

Yes, everything was connected and running for the past 18 months.
rimai
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Joined: Fri Mar 18, 2011 6:47 pm

Re: Cloud Connection: Disconnected

Post by rimai »

did you try rebooting the controller?
Roberto.
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

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nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

Yes have rebooted a couple times
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

Screenshot_20220701-172651_Chrome.jpg
Screenshot_20220701-172651_Chrome.jpg (94.2 KiB) Viewed 3235 times
My portal is connected
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

What other options can I try? Can I do like a factory reset on the controller?
rimai
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Joined: Fri Mar 18, 2011 6:47 pm

Re: Cloud Connection: Disconnected

Post by rimai »

Did you ever change the password?
Roberto.
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

I did when I was trying to troubleshoot after it wasn't working for a few days, but I changed it back.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Cloud Connection: Disconnected

Post by rimai »

That may be it.
Reset the password one more time and re-upload the code to your controller.
Roberto.
nevets9333
Posts: 37
Joined: Fri Jul 04, 2014 8:42 pm

Re: Cloud Connection: Disconnected

Post by nevets9333 »

Worked, thanks!
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