Text Alerts Stopped?

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icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Text Alerts Stopped?

Post by icecool2 »

Hey All,

I've had my RA running rock solid for years and years. (I'd like to see the other guys claim that!) I ran into an issue recently that has me stumped. I no longer get text message alerts. I thought maybe AT&T changed something, but I sent a test email and it came right through. Do you think maybe AT&T has blocked emails coming from RA? Any ideas?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

Can you change the email address to a regular email instead of an email to sms bridge and see if you get that email?
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Gave that a shot, didn't work either. Double checked in spam too.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

Are you sure your wifi attachment is sending data to the portal?
I do not see any data for this username.
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

I can see it if I go to Portal. Haven't changed anything in ages, so it should be.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

On this username?
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Yep. I can see history on my temp and pH too.
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

I must have mistyped something.... I can see your data too... Sorry.
Can you add another trigger for like temperature of pH and see if the email is sent?
It could be something with the logic of the ATO flag... In which case, I would have to check it out.
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Phew!

I added one for temp and it triggered, but no email. It is interesting that the ATO alert has not triggered for over a month. It should be going off right now.
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rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

OK, let me check.
You are correct. It should have trigger according to your data...
Roberto.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

Are you getting them now?
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Yep! What was the problem?
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

I found out I had reached a limit, but taken care now
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Could you take another look please? They appear to have stopped working again....:(
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

It must be something else.
I have logs of alerts that were sent a few minutes ago (not for your username)
Roberto.
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

Let me dig up some more.
There must be something else not working as expected, because I do see the ATO flag in your log too, but no alert triggered... :(
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

I thought maybe it was just something with the text email address. It worked fine if I emailed it myself. Then thought maybe AT&T was blocking them from your server so I added another email address. Still no joy. :(
rimai
Posts: 12881
Joined: Fri Mar 18, 2011 6:47 pm

Re: Text Alerts Stopped?

Post by rimai »

I think I finally got what was wrong with the logic now
Roberto.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Sweet! I’ll let the ATO reservoir run dry and see if I get the alert.
icecool2
Posts: 62
Joined: Tue Jul 19, 2011 3:12 pm

Re: Text Alerts Stopped?

Post by icecool2 »

Success!
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