Cloud Connection: Disconnected

[nevets9333]

I had the star running without issue for a while. Two days ago I couldn't connect to the network from the uapp. I tried rebooting the controller, but it still won't connect. I also tried deleting and re entering the forum information on the uapp, but no luck. Please advise!

Thanks,

[brennyn21]

I am having the same issue, it looks like an issue with the cloud server. I messaged roberto and Let him know

[rimai]

Try now and let me know if the problem still persists

[brennyn21]

The problem is fixed for me thank you!

[nevets9333]

For me it says that it is connected now, but won't update. When I try to turn a relay on it just times out. On my star itself it still says disconnected

[nevets9333]

The portal is showing current date and time under "last update". The Uapp says cloud status is connected, but the time, date, parameters and relays are not updating.

[rimai]

Does your controller show it is cloud connected?

[nevets9333]

No it says cloud connection is disconnected on the controller.

The uapp days connected, but nothing works.

[rimai]

Has your controller ever been connected to cloud server?

[nevets9333]

Yes, everything was connected and running for the past 18 months.

[rimai]

did you try rebooting the controller?

[nevets9333]

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Screenshot_20220701-171950_Chrome.jpg (33.27 KiB) Viewed 4422 times

[nevets9333]

Yes have rebooted a couple times

[nevets9333]

Screenshot_20220701-172651_Chrome.jpg (94.2 KiB) Viewed 4421 times

My portal is connected

[nevets9333]

What other options can I try? Can I do like a factory reset on the controller?

[rimai]

Did you ever change the password?

[nevets9333]

I did when I was trying to troubleshoot after it wasn't working for a few days, but I changed it back.

[rimai]

That may be it.
Reset the password one more time and re-upload the code to your controller.

[nevets9333]

Worked, thanks!