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wifi

Posted: Tue Feb 19, 2013 8:03 pm
by emict326
my wifi had been working great with the ability to control from a computer. today it stopped working the portal gives me "unreachable address" the light still blinks green and the cell phone app will not work. i put it back on the computer and tried to reset it with no luck. i tried to go back thought the wizard and it gives me ip address of 0.0.0.0 i have no idea what to do from hear. i opened the unit to do a hard reset and there are no jumpers in the unit?

Re: wifi

Posted: Tue Feb 19, 2013 8:41 pm
by rimai
push button and the jumper is the same thing.
If it is not blinking blue, it is most likely connected to your router.
Try logging into the router to verify.

Re: wifi

Posted: Wed Feb 20, 2013 8:00 am
by emict326
the router showes it connected in the list of devices.

Re: wifi

Posted: Wed Feb 20, 2013 8:43 am
by emict326
so i had the router forget the wifi and did the set up again, it worked for a few min and went back to unable to connect and the phone app stopped connecting again?

Re: wifi

Posted: Wed Feb 20, 2013 8:50 am
by emict326
the ip address for the wifi is 192.168.1.64, this is the one that i have the phone ap set to. the public ip address is 99.13.22.96 this is the one that i have the portal set to.

Re: wifi

Posted: Wed Feb 20, 2013 9:39 am
by rimai
Can you ping the device?
open command prompt and type "ping 192.168.1.64"

Re: wifi

Posted: Wed Feb 20, 2013 1:04 pm
by emict326
i get ping ping timed out

Re: wifi

Posted: Wed Feb 20, 2013 1:30 pm
by emict326
so i went and assigned the wifi a permanent ip address and it appears to be working again

Re: wifi

Posted: Wed Feb 20, 2013 1:44 pm
by rimai
Do you have a Fios router?
Did you try the firmware upgrade?

Re: wifi

Posted: Wed Feb 20, 2013 2:32 pm
by emict326
i have a 2wire router, and i have been unable to get the wifi upgrade the firmware. it tells me every time in the middle of upgrade that connection failed pleas disconnect and reconnect the wifi module