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need help connecting to RA* to clouud

Posted: Sun Jan 16, 2022 5:03 am
by lh2o
Greetings

For years I have been using RA Plus controler connected to my Wifi via Wifi adaper and live on the portal with port forwarding with no issues

I recently purchaed an RA* to set up for a new tank wich I was able to configure via the Web Wizard but uable to get to connect to the cloud server / uapp

THe RA* is connected to my router via a Apple Airport express, I see an IP adress for my RA* (I tried a hard wire connection to teh router and still teh same issue)

I am using the same Reef Angel user and PW as my RA plus wich is already connected to the portal could that be the issue ? Do I need to create a new user and pw for the RA*

thanks

Re: need help connecting to RA* to clouud

Posted: Sun Jan 16, 2022 1:33 pm
by rimai
Try resetting the password on the forum.
It may be that you created your username before the cloud server was implemented.

Re: need help connecting to RA* to clouud

Posted: Mon Jan 17, 2022 4:56 pm
by lh2o
thank you Roberto , that resolved the issue , awesome