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Cloud Connection: Disconnected
Posted: Tue Jun 28, 2022 12:01 pm
by nevets9333
I had the star running without issue for a while. Two days ago I couldn't connect to the network from the uapp. I tried rebooting the controller, but it still won't connect. I also tried deleting and re entering the forum information on the uapp, but no luck. Please advise!
Thanks,
Re: Cloud Connection: Disconnected
Posted: Tue Jun 28, 2022 12:11 pm
by brennyn21
I am having the same issue, it looks like an issue with the cloud server. I messaged roberto and Let him know
Re: Cloud Connection: Disconnected
Posted: Tue Jun 28, 2022 12:29 pm
by rimai
Try now and let me know if the problem still persists
Re: Cloud Connection: Disconnected
Posted: Tue Jun 28, 2022 12:49 pm
by brennyn21
The problem is fixed for me thank you!
Re: Cloud Connection: Disconnected
Posted: Tue Jun 28, 2022 1:20 pm
by nevets9333
For me it says that it is connected now, but won't update. When I try to turn a relay on it just times out. On my star itself it still says disconnected
Re: Cloud Connection: Disconnected
Posted: Wed Jun 29, 2022 5:11 pm
by nevets9333
The portal is showing current date and time under "last update". The Uapp says cloud status is connected, but the time, date, parameters and relays are not updating.
Re: Cloud Connection: Disconnected
Posted: Thu Jun 30, 2022 9:43 am
by rimai
Does your controller show it is cloud connected?
Re: Cloud Connection: Disconnected
Posted: Thu Jun 30, 2022 3:34 pm
by nevets9333
No it says cloud connection is disconnected on the controller.
The uapp days connected, but nothing works.
Re: Cloud Connection: Disconnected
Posted: Fri Jul 01, 2022 11:57 am
by rimai
Has your controller ever been connected to cloud server?
Re: Cloud Connection: Disconnected
Posted: Fri Jul 01, 2022 1:53 pm
by nevets9333
Yes, everything was connected and running for the past 18 months.
Re: Cloud Connection: Disconnected
Posted: Fri Jul 01, 2022 1:54 pm
by rimai
did you try rebooting the controller?
Re: Cloud Connection: Disconnected
Posted: Fri Jul 01, 2022 2:22 pm
by nevets9333
- 20220630_183206.jpg (194.21 KiB) Viewed 9464 times
- Screenshot_20220701-171950_Chrome.jpg (33.27 KiB) Viewed 9464 times
Re: Cloud Connection: Disconnected
Posted: Fri Jul 01, 2022 2:22 pm
by nevets9333
Yes have rebooted a couple times
Re: Cloud Connection: Disconnected
Posted: Fri Jul 01, 2022 2:28 pm
by nevets9333
- Screenshot_20220701-172651_Chrome.jpg (94.2 KiB) Viewed 9463 times
My portal is connected
Re: Cloud Connection: Disconnected
Posted: Thu Jul 07, 2022 6:49 am
by nevets9333
What other options can I try? Can I do like a factory reset on the controller?
Re: Cloud Connection: Disconnected
Posted: Thu Jul 07, 2022 10:22 am
by rimai
Did you ever change the password?
Re: Cloud Connection: Disconnected
Posted: Thu Jul 07, 2022 2:25 pm
by nevets9333
I did when I was trying to troubleshoot after it wasn't working for a few days, but I changed it back.
Re: Cloud Connection: Disconnected
Posted: Thu Jul 07, 2022 3:45 pm
by rimai
That may be it.
Reset the password one more time and re-upload the code to your controller.
Re: Cloud Connection: Disconnected
Posted: Thu Jul 07, 2022 5:48 pm
by nevets9333
Worked, thanks!